Museum Experience Intern

Nxt is an experimental art space dedicated to immersive experiences at the intersection of art, science, and technology. We commission and present groundbreaking installations by pioneering living artists, exploring how technology shapes humanity and how it might shape our future.

As a Museum Experience Intern, you’ll support the day-to-day operations of the museum, gaining hands-on experience in customer service, visitor experience, ticketing, retail, and operations. Working closely with the Experience Manager and the wider Nxt Museum Team, you’ll help ensure a smooth and engaging visit for our audience..

With a focus on merchandise, you’ll contribute to developing, managing, and improving our retail offering as part of the overall museum experience. This role is ideal for someone who is curious, proactive, and interested in how cultural organisations operate behind the scenes.

Visitor Experience & Operations

• Support the Experience Team in organising daily operations on the museum floor;

• Assist with ticketing support and customer service;

• Help manage and maintain ticketing processes, including scanning, troubleshooting, and basic back-end support;

• Contribute to a smooth and welcoming visitor journey.

Merchandise (Focus Area)

• Support the management of merchandise inventory and stock levels;

• Assist in developing and improving the merchandise offering;

• Help track sales performance and identify opportunities for optimisation;

• Contribute to display, presentation, and the overall retail experience.

Processes & Coordination

• Support internal workflows while learning to use project management tools such as Asana;

• Assist with coordinating requests related to events, education, and programming;

• Help maintain clear and organised workflows within the Experience Team.

• You are currently studying or recently graduated in a relevant field (e.g. arts, cultural management, business, or similar);

• You are organised, detail-oriented, and proactive;

• You have an interest in retail, merchandise, or commercial aspects of cultural spaces;

• You have an interest in or affinity with hospitality and/or visitor experience;

• You are comfortable working in a dynamic, operational environment;

• You communicate clearly in English (Dutch is a plus);

• You are based in or near Amsterdam;

• You hold a valid EU work permit for the full duration of the internship.

• Hands-on experience in the day-to-day operations of a forward-thinking museum;

• Insight into visitor experience and operational processes;

• Working closely with experienced staff members on exciting and meaningful tasks, to develop your professional skills;

• Experience leading projects that grow and optimise our retail strategy and merchandise offering.